I tried to register online and it won't let me—can you help?

You may be encountering this problem for various reasons: 

  • There are a few courses which require department consent to register and cannot be accessed using the online system
    – you will not see an option to 'add item to cart.'
  • You're attempting to check out as a "Guest" but the U of A system already has your name on file
    – you will need to proceed with your CCID.
  • You may be using an outdated web browser (IE 6, Safari 5) – if that's the case, upgrade to a more secure and powerful browser for free  
  • Temporary issues with the website
    – you may want to refresh your browser or re-try at a later time.

  • The Bear Tracks registration system may be undergoing planned maintenance, in which case it’s temporarily inaccessible
    – a note to that effect will be posted on the www.extension.ualberta.ca/registration page.

Our Student Services Office will gladly assist you – contact us at (780) 492-3116, email extnregistration@ualberta.ca or visit us at Enterprise Square (10230 Jasper Ave., Edmonton) during our hours of operation.

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